Service Management Support Services
While some organizations still rely on paper forms or spreadsheets to track issues facing end users, changes and agreements made with customers regarding the level of service that is offered.
There is now a requirement to integrate features like paper forms and spreadsheets into a single unified system.
Combining all features into a single product suite means that the organizations support teams now have access to a powerful knowledge base where there can be no reason for lost calls or changes that lead to adverse impact.
Under this software as a service model your organization can have fast access to premier solutions that manage all calls to the Service Desk changes, service level agreements and track all of your service assets.
The service means you can avoid the typical lengthy start up and the high costs of hardware and software licenses.
The solution offers you a modular approach to taking on Incident, Problem, Change, Service Level and Configuration Management; as well as a host of other services (e.g.Auto-discovery)